Shipping Information
Shipping Methods
Kilauan uses three (3) carriers at the moment, to send your order:
- USPS (United States Postal Service)
- FEDEX
- UPS
When your order is shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.
Please note: orders being shipped to a P.O. Box address will be delivered by standard delivery only and are excluded from the expedited shipping options if available. Please see items with special shipping guidelines or check product pages for more details.
Return Shipping
Most of the return shipping is paid by the customer, unless the merchandise has a defect to be exchange or return.
For a defect merchandise, you send us an email regarding the exchange or return, and we will reply your email with the instructions how to ship it back to Kilauan.
Payment Information
What payments methods are accepted?
Kilauan accepts PayPal payment at present time, including the credit cards payment via PayPal.
It’s quick and easy
Simply choose PayPal when you select a payment option on this site, and you can quickly open a PayPal account and add your payment method to complete your purchase. You can use your PayPal account to shop with millions of merchants and sellers around the globe wherever you see the PayPal logo.
Do you accept the credit cards payment?
Kilauan accepts credit cards payments via PayPal. You may sign into your PayPal account to use the registered credit card in your PayPal account.
Pay with flexibility
Register your credit card or debit card with your PayPal account. You can pay by simply choosing PayPal at checkout, logging into your PayPal account, and confirming your payment. We complete the process for you.
Orders and Returns
What can I return?
If you are not 100% satisfied with your purchase, you can return the merchandise and get a full refund or exchange the merchandise for another one, be it similar or not. You can return merchandise for up to 30 days from the date you purchased it. Once the return merchandise has been accepted, the return process needs 2 or 3 business days to process.
Important Return Information
We refund any merchandise in resalable condition with a copy of your original invoice and the refund will be returned to the original payment method. Any merchandise you return must be in the same condition you received it with the original tags attached.
How do you return or exchange a merchandise?
Please “Contact Us” or send us an email for your return or exchange by including your Order Number.
Return Shipping
Most of the return shipping is paid by the customer, unless the merchandise has a defect to be exchange or return.
For a defect merchandise, you send us an email regarding the exchange or return, and we will reply your email with the instructions how to ship it back to Kilauan.
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.